Returns

If something isn't right, tell us.

There are two different situations, and they're handled two different ways. Here's exactly what to do for each.

Situation one

You bought a Loop Bag and it isn't what you expected

Love it or your money back. You can return an unused Loop Bag within 90 days of receiving it for a full refund. This applies to empty bags only, meaning a bag you purchased and have not filled or sent.

How to start a return: email JoinTheLittleLoop@gmail.com with the subject line Return.

Situation two

You received a bag of clothes and it isn't what you wanted

Bags that come to you can't be returned, but you don't have to keep something that doesn't work for your family. Let us know and we'll rematch you.

How to request a rematch: email JoinTheLittleLoop@gmail.com with the subject line Bag Received Quality Issue.

What we can promise, and what we're still building

One honest note. Buying and sending a Loop Bag is covered by everything above. Receiving is different. At this time we do not have a specific guarantee on if or when clothes will be sent to you. Matching depends on a real family in the loop needing your child's size next, and that is something we are actively growing to make faster and more dependable.

The Little Loop gets stronger with every family who joins, and we are building toward a day when receiving is as reliable as sending. Thank you for being early.

A note on why we do it this way

The whole point of the loop is that clothes keep moving to a kid who needs them. If a bag lands with you and it isn't right, sending it backward doesn't help anyone. Rematching keeps it moving forward instead.

Still have a question?

Email us and a real human will get back to you.

Email The Little Loop